Open Windows Services and start the Apache Tomcat service.Reinstall the required Java version corresponding to the ShareScan version and Service Pack being used.Open Windows Services and stop the Apache Tomcat service.If an unsupported Java version is installed, the following is recommended. The service will not work using the 64-bit version of Java.Īfter ShareScan v6.3 Oracle JRE platform has been changed to Amazon Corretto.Ī common problem of a Java version mismatch is the Apache Tomcat service not starting. Newer java versions than mentioned above are known to cause issues and are not supported. Note: the 32-bit version of Java must be used regardless of the OS bitness, since Apache Tomcat is a 32-bit application. Kofax recommends using the latest versions to ShareScan to receive the available security fixes.
Java versions are updated with ShareScan releases. Happy Portable App-ing! Source: readme.This article provides requirements for Java Runtime Environment when running ShareScan 6.x and 5.x. If you need any help, you can visit the Support pages or visit our online forums.Īll of the above resources are available on You can find all our apps in the Portable App Directory or by browsing individual app downloads above. Portable installers in Format have a ton of benefits over generic zip files including smaller download size, digitally signed, self-checks for tampering, and lots more. You can also use our apps on their own just by downloading the individual. You can download the Platform and give it a try using the recommended download at the top of the page. Most of our users download and install our apps through the Platform's built-in app store and then keep them updated using the platform's built in updater.
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